Terms and conditions 

The terms and conditions are set by Mad Hatters Vintage Crockery Hire, and we reserve the right the amend them at any time.

All clients must agree to all terms when hiring from Mad Hatters Vintage Crockery Hire.  It is the client’s responsibility to ensure that these are adhered to during the rental period and that they are communicated by anyone else involved in the event.

By paying the deposit, the client agrees to accept the terms and conditions.

  1. Responsibility

  • All items hired from Mad Hatters Vintage Crockery Hire will remain the property of the company

  • Clients are solely accountable for the crockery at all times during the agreed period of hire as stated on the invoice.  Therefore, the crockery is not to be used by any third parties during this time

  1. The Crockery

  • Mad Hatters Vintage Crockery Hire will accept no responsibility for any loss or injury caused to any person or property by the use of the crockery and recommends all clients purchase insurance prior to their event

  • The crockery is vintage, therefore some wear and tear should be expected, especially to areas such as gilding.  We do guarantee there will be no chips or cracks

  • If any damage is noted on unpacking, please notify us within 24 hours or receipt.  No refunds will be made outside of this period.  We will endeavour to get a replacement item to you in time for your event, subject to availability and location

  • We have small numbers of matching trio’s (Teacup, Saucer & Tea Plate) and sets, however, if you require hire for a large event, it is likely that this will be mismatched.  We have large sets of complimentary styles, patterns and colours and work well together

  • If you require matching trio’s or sets, or particular colours, please ensure you discuss your requirements with us before booking

  • Our crockery is extremely delicate and cannot be washed in a dishwasher.  Therefore, cleaning is included as part of the hire package.  All we ask is that excess food is removed before packing in the paper provided prior to collection/return

  1. Rental

  • Rental charges are calculated on a 48 hour period.  i.e. the day before, the day of and the day after

  • Extended rental periods can be arranged at the time of booking but are subject to availability.  These can usually be arranged at a discounted rate

  • Crockery will be carefully packaged and labelled ready for delivery or collection, and it is expected that it will be returned in the same way

  1. Setting Up Service

  • Mad Hatters Vintage Crockery Hire can offer a setting up service, where tables at a venue can be dressed with the crockery you hire from us, although furniture will need to be in position first.  

  1. Delivery and Collection

  • Mad Hatters Vintage Crockery Hire will deliver and collect free of charge within a 10 mile radius of Wadebridge, otherwise a delivery charge is calculated at 40p per mile.  Alternatively, clients can arrange collection from either Wadebridge or Bodmin.  If collection is preferred, the client takes full responsibility for all items during transportation and have the appropriate size vehicle from safely transporting large boxes.  It is the clients responsibility to ensure they are insured against all loss or damage to the crockery hired whilst in transit

  1. Payment

  • To secure a booking with Mad Hatters Vintage Crockery Hire, a deposit of 50% is required  

  • A further refundable damage deposit of 10% is required at the time that the balance is due.  This will be returned within 7 days of the crockery being satisfactorily returned.  Any losses will be charged as follows:

    • China items excluding teapots and cake stands £4.00 each

    • Teapots £30.00 each

    • Cake stands £30.00 each

    • Cutlery £1.50 each

  • The full balance needs to be paid so funds are cleared 14 days prior to the booked event

  • The crockery will not be delivered or available for collection unless payment is received in full

  • Payments can be made by bank transfer or paypal

  1. Cancellations

  • We ask for our clients to inform us in writing as soon as possible if they need to cancel their order.  Any cancellations before 60 days will receive a full refund.  Any cancellations after this will be charged as follows:

    • 59 – 30 days 25%

    • 29 – 7 days 50%

    • Less than 7 days 100%